Hello Alex
What job do you do?
My job includes performance analysis across the customer services team, identifying and implementing service improvements, working closely with other departments and councillors to achieve service delivery and supporting my customer service colleagues with their roles, including complaint management.
What is your career history?
I come from a retail background having joined a high street retail chain straight from school. I progressed to middle management level where the majority of my roles were within customer service management. I left two years ago to join East Herts and haven't looked back since.
What do you think of East Herts as an employer?
My observations of East Herts as an employer on the whole are positive. I feel accepted and valued in my role and I can honestly say I take pride in my work. After spending some time learning on the job, I was recently given the opportunity to progress in my career. As customer services manager, I now oversee a team of 16 people and am excited to be at the forefront of the council transformation programme as we work to further improve how people interact with us.
East Herts Council
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01279 655261
human.resources@eastherts.gov.uk
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