Systems Support Officer

Job Introduction

We are looking for someone who has a detailed working knowledge of the MRI Revenues and Benefits and development management, environmental health and licensing services. 

Your role will be in the System, Support & Control team, within the Revenues and Benefits shared service for East Herts and Stevenage Councils.

You will be part of the team that manages a number of different systems.  Your responsibilities will include;

• assisting with system control, integrity and upgrades. 
• support the shared service managers with year end/annual updating process, 
• compiling timetables and installation of software releases ensuring that time sensitive tasks are completed by the deadline.
• ensure users are provided with appropriate systems access and control, 
• managing new and existing users,
• maintenance of daily, periodic and adhoc reports required by the Shared Service, as well as archive management.  

You will be working in a team which controls the IT systems ensuring their efficient running including; setting up new processes, updating parameters, scheduler and job management, and all system housekeeping requirements including printers and designs are maintained

You will support the operational staff with system queries and contribute to the wider work of the shared service.

What can we offer you?

• A stimulating and supportive work environment.
• Flexible working arrangements, including flexi-time.
• 29 days annual leave rising to 34 days with 5 years' local government service.
• Employee well-being programme.