System, Support & Control Assistant Manager

Job Introduction

About the role

We are looking for an experienced and motivated Assistant Manager - Systems, Support and Control to join our team. This is a key role supporting the effective delivery of Council Tax, Housing Benefits and Business Rates. You will play a vital part in ensuring services are delivered efficiently, accurately and in line with legislation, while maintaining a strong focus on customer service and continuous improvements.

What will you be doing

• The administration of Housing Benefit, Council Tax and National Non Domestic Rates
• System administration
• Managing staff working in different disciplines, across different sites and from home
• Ensuring all performance targets are achieved
• To support the shared service managers in all aspects of the shared service functions and operation
• And all other relevant duties requires for the operation of the shared service 

What we are looking for

We are seeking a confident and experienced professional who can demonstrate:

• At least 5 years relevant management experience in Revenues and/Benefits
• Strong knowledge of Council Tax, NNDR, and associated legislation
• Proven leadership and team management skills across diverse operations
• IRRV Technician qualified or equivalent experience is desirable.
• Excellent communication skills

What can we offer you?

• A stimulating and supportive work environment
• Blended working (remote/office)
• Flexible working arrangements, including flexi-time
• 26-29 days annual leave rising to 34 days with 5 years' local government service
• Employee well-being programme
• Free parking when you are in the office

How to apply
  
For an informal discussion about the role and to find out more about East Herts Councils ambition please contact Tanya Booker, Manager - System, Support & Control 01279 502296.

Closing date: 15th February 2026   

We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.